Refund & Return Policy

At Flipachu TCG, we want you to shop with confidence. This policy explains your rights and how returns, refunds, and exchanges are handled.

Quick Summary

Change of Mind (Distance Sales)

You may cancel your order within 14 days of receiving your goods and return the item within a further 14 days, provided it is unopened and in original resalable condition.

Eligible returns will receive a full refund of the item price (excluding original delivery charges unless required by law).

Faulty or Incorrect Items

If your item arrives faulty, damaged, or not as described, please contact us promptly. You may be entitled to a repair, replacement, or refund under your statutory rights.

Change-of-Mind Returns (Unopened Sealed Items)

We accept change-of-mind returns where:

  • The item is unopened
  • Factory seals or shrink wrap remain intact
  • The item is in original, resalable condition
  • You notify us within 14 days of delivery that you wish to cancel
  • You return the goods within 14 days of notifying us

These rights are provided in line with the Consumer Contracts Regulations (UK).

Refunds for Change-of-Mind Returns

Once we receive and inspect the returned item, we will issue a refund for the item price paid.

Refunds are processed within 14 days of receiving the returned goods (or proof of return postage where applicable).

Please note:

  • Original shipping costs are generally non-refundable unless required by law
  • Refunds are made to your original payment method

Return Postage (Change-of-Mind Returns)

Unless we provide a prepaid return label:

  • Return postage is your responsibility
  • You must package items securely
  • We recommend tracked or insured postage

We are not responsible for returns lost in transit unless we provided the return label.

Faulty, Damaged or Incorrectly Described Items

If your order arrives faulty, damaged, or not as described:

Contact us at orders@flipachutcg.com with:

  • Your order number
  • Description of the issue
  • Photos of the item and packaging (if applicable)

We will assess the issue and may offer:

  • Repair
  • Replacement
  • Full refund

Your rights are protected under the Consumer Rights Act 2015.

Damage in Transit

If your order arrives damaged during shipping:

  • Keep all packaging
  • Take clear photos of the parcel and contents
  • Contact us within 48 hours where possible

If appropriate, we will provide a return label and advise next steps.

Opened or Used Items

If an item is returned opened, used, or no longer in original resalable condition (for example broken seals, removed packaging, opened card products, or altered contents), we may:

  • Offer a partial refund to reflect reduced value
  • Reject the return if the item is not resalable

All returns are inspected before refunds are issued.

Exemptions

Some products may be excluded from the standard 14-day cooling-off period where permitted by law.

If a product falls under a legal exemption, this will be made clear on the product page or during checkout.

How to Return an Item

Step 1

Email orders@flipachutcg.com with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return

Step 2

We will reply with return instructions.

Step 3

Package the item securely in its original packaging and include your order number.

Step 4

Once received and inspected, we will process your refund and confirm by email.

Refund Timing

Refunds are processed within 14 days of receiving returned goods or proof of postage where applicable.

Exchanges

We may offer exchanges subject to stock availability.

Please contact us to request an exchange and we will advise the process.

Contact Us

Email: orders@flipachutcg.com

Returns Address:
Return address details will be provided by email when your return is approved.